Support

Technical support 

We don’t settle for anything else but top-notch customer service. We understand the importance of providing our customers the right tools to succeed in 3D metrology, that is why we provide an extensive range of customer care services.

Self-service portal  

We encourage our customers to get into the habit of self-service through our knowledge base where they can quickly search for answers to frequently asked questions. Sometimes great service means getting out of the customer’s way, and giving them the tools they need to handle situations by themselves. Visit the Extranet website.

Hotline support 

Our highly-skilled support team is always there to support and take control of your software remotely for complex situations, if necessary, but also for emergency phone calls. We do our best to deliver consistent service and technical support by both Metrologic Group experts and within our sales network worldwide in the shortest time. Locate your nearest contact.

Software Maintenance

We regularly release software improvements in addition to version updates twice a year. We make sure to develop new features requested by our customers, but also go the extra mile and develop the game-changing capabilities for the 3D metrology of tomorrow. In addition, we support customers to keep 3D inspection software systems running effectively in peak conditions.

Certification and Calibration

Thanks to our extensive coordinate measuring machines (CMM) calibration background, we offer regular certification and calibration services to guarantee the highest levels of system accuracy and repeatability. Visit the dedicated page.

System Upgrade & Retrofit

Our motto is “Don’t change your measuring device. Simply change the way it works.” You can, in most of the cases, transform an outdated equipment in a cost-effective way by counteracting machine obsolescence and restoring its full performance. Learn more about our retrofit solutions.

3D Measurement System Integration

Our team of metrology experts and engineers can provide technical advice to help our customers integrate 3D measurement technologies into a production environment. Be it operator-driven 3D measurement devices to measure and analyze parts at a specific step of your manufacturing process, the upgrade of an existent measuring during system or the implementation of an automated robotic quality control, we have the solutions and expertise to support you regarding the inherent technical challenges. Go to Automation projects page.

Training

Our goal is to provide our customer with hands-on instruction and expertise to operate, program and make the most out of their 3D measurement hardware and software. We provide tailored training sessions, onsite and offsite, as well as advanced dimensional metrology courses. Contact us to learn about upcoming courses in your area or learn about custom training we can develop for you. Contact our local resaller to learn more.

First Article Inspection (FAI) 

Count on us to help you program and perform well-defined first article inspection programs for proper start-up of dimensional control for new parts and assemblies. A fair first article inspection can save your whole production from disaster.

Dimensional control outsourcing 

A professional solution to production overload or unique measuring applications. 

 

 
Metrologic Group S.A.S France

Headquarters & World Development Center
6 Chemin du Vieux Chêne
Inovallée - 38240 Meylan - FRANCE
Ph: +33 (0) 476 043 030

Hotline: hotline@metrologic.fr

> Map    > Accommodations around HQ

Metrologic Group Services Inc. USA

North American Innovation Center
28064 Center Oaks Court
Wixom, MI 48393
 - USA
Ph: +1 (248) 504-6200

Hotline: hotline@metrologicgroup.com

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Metrologic Group GmbH

German Innovation Center
Siemensstr. 22,
D-73066 Uhingen
DEUTSCHLAND
Fon: +49 (0)7161 / 96587-66

Hotline: hotline@metrologicgroup.de

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Metrologic Group Spain

Spanish Innovation Center
C/ Zuazobidea, 34
Polígono Industrial Jundiz
01015 Vitoria - SPAIN
Ph: +34 945 291 089

Hotline: hotline@metrologicgroup.es

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Metrologic Group Italia

Italian Innovation Center
Corso Unione Sovietica 612 / 3 / D 
10035 TORINO - ITALIA
Ph: +39 011.3989740

Hotline: hotline@metrologicgroup.it

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Metrologic Group China

Room 809, Build. B, 329 Tian Yao Qiao Rd
Gateway International Plaza, Shanghai
Postcode: 200030 - CHINA
Ph: (86-21) 2419 3258

Hotline: info@metrologicgroup.cn

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Metrologic Group do Brasil

Rua Pasteur 463 13º andar, Água Verde,
Curitiba - PR CEP 80.250-104 - BRAZIL
Ph: +55 (41) 2101-1790

Hotline email: Hotline Brazil

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Hotline

Please contact your nearest distributor, otherwise you can contact us via the online form:

One single point of contact for planning, set-up, training and support.

CORONAVIRUS COVID-19 OUTBREAK AND STATUS UPDATE

 

Updated Thursday April 9th, 2020

 

In these times of change, we need to be proactive and adapt to a world that will be different.  Not only does this apply to us as a technological company but most importantly to our customers who will grow different set of expectations. More than ever, time has come to step up to evolving market demands: we are committed to implementing radical changes to support our end-users. Starting today.

 

Updated Tuesday March 17th, 2020

 

At Metrologic Group, safety is our number one priority. We are committed to providing you with the best possible customer experience while protecting our staff. As of Tuesday March 17th noon France is in partial lockdown and we will be applying government mandatory measures.  All of our team is able to operate and work remotely in secured locations.


Preventing the further spread of COVID-19 is a shared responsibility for us all.


We are monitoring and enforcing all guidelines set out by local governments in the countries in which we operate, whether related to local requirements, general hygiene or to travel restrictions.


During this time, we are doing our best to maintain 100% of our technical support services by phone, email or remote assistance.  If you have any technical problems using our solution or need simple assistance, you can contact us normally through the usual channels and locally available phone numbers:

 

  • • Technical Support: hotline [at] metrologic.fr  (replace [at] by @)
  • • Find and contact your local support
  • • Technical Support for France Hotline Direct Access Number: +33-476-043-033
  • • Or locate your nearest Subsidiary/resseller for local support.
  • • General or Commercial Inquiries: +33-476-043-030
  • • Extranet Link

 

Trainings, on-site assistance and business trips are cancelled until further notice.


However, our team of experts is available to perform virtual/remote training to support your needs:  contact your local focal to learn more on how we have adpated to the situation to keep providing training on our full range of software solutions.


We will continue to keep you informed as we go along and we invite you to regularly consult this page for the latest information.

 

Thank you and stay safe,

The Metrologic Group Team

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